Remote Desktop Help Session Manager (RDSessMgr) Service Defaults in Windows XP

Manages and controls Remote Assistance. If this service is stopped, Remote Assistance will be unavailable. Before stopping this service, see the Dependencies tab of the Properties dialog box.

Default Settings

Startup type:Manual
Display name:Remote Desktop Help Session Manager
Service name:RDSessMgr
Service type:own
Error control:normal
Object:LocalSystem
Path:%SystemRoot%\system32\sessmgr.exe
Registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RDSessMgr

Default Behavior

Remote Desktop Help Session Manager is a Win32 service. In Windows XP it won't start until the current user starts it. When the Remote Desktop Help Session Manager service is started, it is running as LocalSystem in its own process of sessmgr.exe. If the Remote Desktop Help Session Manager fails to start, the technical information about the error is added to the Event Log. Windows XP startup should proceed, but a message box should be displayed informing the user that the RDSessMgr service has failed to start.

Dependencies

Remote Desktop Help Session Manager depends on the Remote Procedure Call (RPC) service.

Restore Default Startup Configuration for Remote Desktop Help Session Manager

Before you begin doing this, make sure that all the services on which Remote Desktop Help Session Manager depends are configured by default and function properly. See the list of dependencies above.

1. Run the Command Prompt.

2. Copy the command below, paste it into the command window and press ENTER:

sc config RDSessMgr start= demand

3. Close the command window and restart the computer.

The RDSessMgr service is using the sessmgr.exe file that is located in the %WinDir%\system32 folder. If the file is changed, damaged or deleted, you can restore its original version from Windows XP installation media.