Problem Reports and Solutions Control Panel Support (wercplsupport) Service Defaults in Windows 8

This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.

Default Settings

Startup type:Manual
Display name:Problem Reports and Solutions Control Panel Support
Service name:wercplsupport
Service type:share
Error control:normal
Object:localSystem
Path:%SystemRoot%\System32\svchost.exe -k netsvcs
File:%SystemRoot%\System32\wercplsupport.dll
Registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wercplsupport
Privileges:
  • SeImpersonatePrivilege
  • SeTcbPrivilege

Default Behavior

Problem Reports and Solutions Control Panel Support is a Win32 service. In Windows 8 it will not be started until the user starts it. When the Problem Reports and Solutions Control Panel Support service is started, it runs as localSystem in a process of svchost.exe, sharing it with other services. If Problem Reports and Solutions Control Panel Support fails to start, the error details are added to Windows 8 error log. When the operating system startup is complete, the user is being notified that the wercplsupport service hasn't been started.

Restore Default Startup Configuration for Problem Reports and Solutions Control Panel Support

1. Select your Windows 8 edition and update pack, and then click Download.

2. Save the Win8_wercplsupport_Service_Startup.cmd file to a local storage device.

3. Run the saved file as an administrator.

4. Restart the computer.

The wercplsupport service is using the wercplsupport.dll file that is located in the %WinDir%\System32 folder. If the file is corrupted or deleted, you can put it back in there.