Problem Reports and Solutions Control Panel Support (wercplsupport) Service Defaults in Windows 7

This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.

Default Settings

Startup type:Manual
Display name:Problem Reports and Solutions Control Panel Support
Service name:wercplsupport
Service type:share
Error control:normal
Object:localSystem
Path:%SystemRoot%\System32\svchost.exe -k netsvcs
File:%SystemRoot%\System32\wercplsupport.dll
Registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wercplsupport
Privileges:
  • SeImpersonatePrivilege
  • SeTcbPrivilege

Default Behavior

Problem Reports and Solutions Control Panel Support is a Win32 service. In Windows 7 it won't be started if the user doesn't start it. When the Problem Reports and Solutions Control Panel Support service is started, it is running as localSystem in a shared process of svchost.exe. Other system components, such as drivers and services, may run in the same process. If Problem Reports and Solutions Control Panel Support fails to start, Windows 7 attempts to write the failure details into Event Log. Then Windows 7 startup should proceed and the user should be notified that the wercplsupport service is not running because of the error.

Restore Default Startup Configuration for Problem Reports and Solutions Control Panel Support

1. Select your Windows 7 edition and service pack, and then click Download.

2. Save the Win7_wercplsupport_Service_Startup.cmd file to a local storage device.

3. Run the saved file as an administrator.

4. Restart the computer.

The wercplsupport service is using the wercplsupport.dll file that is located in the %WinDir%\System32 folder. If the file is changed, damaged or deleted, you can restore its original version from Windows 7 installation media.